Our new Oxygen Bicycles are covered with the full two year warranty, providing that the bicycle has been registered within 14 days of the purchase date. The warranty includes all the major components such as motor, battery, controller and the charger.
Oxygen Bicycles makes the following limited Warranty:
5 YEARS WARRANTY ON BICYCLE FRAME
Oxygen Bicycles further warrants to the original owner that the frame of this new Oxygen Bicycles purchased from an authorized Oxygen Bicycles dealer shall be free of defective materials or workmanship for period of 5 years. During this warranty period, Oxygen Bicycles shall repair or replace, at its sole option, the bicycle frame if Oxygen Bicycles determines the frame is defective and subject to this warranty terms.
2 YEARS ON MAJOR ELECTRICAL COMPONENTS
The two years warranty applies to major electrical components including motor, battery, controller and charger. The two year warranty for the battery applies only to the batteries used according to the manual and user guidelines. The batteries are subject to a 35% memory loss over the two year period.
2 YEARS WARRANTY ON BICYCLE COMPONENTS
Oxygen Bicycles warrants to the original owner that this new Oxygen bicycle shall be free of defective materials and workmanship for a period of one year from the date of original purchase in the United Kingdom and Europe and operated under normal conditions and use. During this one-year period, Oxygen Bicycles shall repair or replace, at its sole option, all parts that are found by Oxygen Bicycles to be defective and subject to this limited warranty. The original owner shall pay all labor charges connected with the repair or replacement of all parts.
GENERAL EXCLUSIONS TO THIS WARRANTY
1. Damage to the bicycle caused by the accident.
2. Misuse of the bicycle (racing, jumping, 4X, dual and extreme downhill riding)
3. Lack of care causing the damage to the battery and other mechanical components
4. Damage caused by the deliberate intention
5. Unauthorized modification of the electrical system
6. Repairs carried out by an unauthorized dealer
7. Failure of warranty registration
8. Failure to proof the ownership of the bike (invoice, proof of purchase, sales receipt)
9. Components that are subject to natural wear and tear are not covered by warranty (i.e tyres, tubes, brake pads etc)
This warranty is made only to the original owner of this Oxygen bicycle purchased from an authorized Oxygen dealer, and it shall remain in force only as long as the original owner retains proof of ownership of the Oxygen bicycle.
EXCLUSIONS TO BATTERY WARRANTY
1. Negligence caused by inappropriate batery care such as leaving the battery fully discharged for few weeks without re-charging it. (see the battery care in the manual)
2. Unauthorized use of the controllers or motors other than the recommended by Oxygen Bicycles
3. Charging the battery with charger other than supplied by Oxygen Bicycles
TRANSFER OF WARRANTY
This warranty is transferable providing the Oxygen Bicycle will be re-registered to the new owner. In order to obtain this service, the owner must deliver the Oxygen bicycle to an authorized Oxygen dealer who sold the bicycle, together with the document identifying the Oxygen warranty card. The bicycle will have to be checked and serviced by an authorized Oxygen dealer at the cost of the new owner. The new buyer will have to keep the service receipt or invoice and re-register the warranty within 14 days of the service. This warranty does not apply to normal wear and tear, nor to defects, malfunctions or failures that result from the abuse, neglect, improper maintenance, alteration, modification, accident, or misuse (including, without limitation, bicycle racing, bicycle motocross, stunt bicycling or similar activities) of the Oxygen bicycle.
OUR PROMISE
We do our best to solve the warranty issues as soon as possible (sometimes even on the same day) however in some unusual circumstances we may may need more time to carry on the repair of your bike. We are fully commited to return your bike within 14 working days from the date of accepting your bike for warranty repair. If we can not solve the warranty problem within that date we will offer you a replacement bicycle until the time when we fix your bike.
WARRANTY ONLY APPLIES IN THE UNITED KINGDOM AND OTHER EU COUNTRIES. SEE YOUR DEALER FOR THE SPECIFIC WARRANTY IN YOUR COUNTRY. WARRANTY VALID ONLY IF BICYCLE IS ASSEMBLED BY AN AUTHORIZED OXYGEN DEALER.